Terms & Conditions

SOL SUAVE — General Terms and Conditions of Purchase and Use

Effective date: 11 September 2026

These Terms govern use of the SOL SUAVE website and purchases from SOL SUAVE in Egypt and, where offered, internationally.

1. Introduction

These Terms and Conditions, together with the Privacy Policy, Cookie Policy and Return and Exchange Policy published on our website, govern your access to and use of the SOL SUAVE website and your purchase of our products. Please read them carefully before using the website or placing an order.

By accessing the website, submitting an order or purchasing a product, you confirm that you have read and accepted the terms applicable at that time. If you do not agree, please do not use the website or place an order. Nothing in these Terms limits any mandatory consumer right available under applicable law.

2. About SOL SUAVE

SOL SUAVE is a German-origin brand founded in Germany in 2022 by its owner, Abdelkader Torakji, who is of German-Turkish heritage. The brand began with a belief that every woman deserves to express her beauty with confidence, feel like a princess and enjoy coordinated pieces that make her feel beautiful in every moment.

SOL SUAVE sets are created to bring that feeling to everyday life, bridal preparations and special occasions. The brand also creates gift-ready sets designed to delight brides, which remains one of its central goals.

SOL SUAVE has three branches in Germany and is available on Amazon in the United Arab Emirates and Saudi Arabia. More recently, SOL SUAVE launched online in Egypt, serving brides and customers across Egypt and abroad. The trading name used on this website is SOL SUAVE (also styled as Solsuave).

3. Your Details and Privacy

You must provide accurate, complete and current information when placing an order, including your name, delivery address, telephone number, email address, chosen products, size and color. Personal information is processed according to our Privacy Policy and used to manage orders, payment, delivery, customer care and legal obligations.

Where you have given the required consent or where permitted by law, SOL SUAVE may contact you through WhatsApp or email with new collections, relevant recommendations, special offers and promotions. You may opt out of marketing messages at any time. Service communications relating to an active order may still be sent when necessary.

4. Lawful Use of the Website

You agree to use the website only for lawful enquiries and genuine purchases. You must not place false, fictitious or fraudulent orders, misuse another person's information, interfere with the website, or submit an order unless you have reviewed the product, size, color, price and delivery information and intend to purchase it.

SOL SUAVE may cancel an order, restrict access or take appropriate action where it reasonably suspects fraud, abuse, unlawful activity, repeated fictitious orders or materially inaccurate customer information.

5. Orders and Confirmation

Submitting an order confirms receipt of your request but does not always mean that the order is immediately accepted or ready for dispatch. In some cases, an order remains pending until a SOL SUAVE team member contacts you to confirm the size, color, product details and delivery address.

For order confirmation, our team may contact you only from one of these official Egyptian numbers:

+20 120 544 4486
+20 120 544 4496
+20 112 000 8599

SOL SUAVE has no other official customer-contact numbers in Egypt and is not responsible for communications, payment requests or representations made from other numbers claiming to act on its behalf. Customers should verify any suspicious contact through the main Customer Care number listed in Section 25.

We may refuse or cancel an order before dispatch where a product is unavailable, information is incomplete, a payment is not authorized, a pricing or website error is obvious, delivery cannot be arranged, or there is reasonable suspicion of fraud or misuse. Any amount properly collected for a cancelled order will be refunded through an appropriate method.

6. Product Availability

All products, colors and sizes are subject to availability. If a selected color, size or set becomes unavailable after an order is submitted, SOL SUAVE may contact the customer and offer another color, size, set or product. The customer is free to accept or reject the proposed substitute. If no substitute is accepted and payment has already been made, the amount paid for the unavailable item will be refunded.

7. Product Information, Colors and Finishing

We make reasonable efforts to display product descriptions, colors and details accurately. Actual colors may vary slightly because of lighting, photography, editing, device displays or production batches. Minor variations in satin texture, crystal or rhinestone placement, embroidery, stitching or finishing may occur where they do not materially affect the product's quality, appearance or intended use.

A materially incorrect, damaged or defective item is handled under Section 18 and applicable law.

8. Sizing and Fit

A Size Guide is available to help customers choose by garment measurements and, for certain products, by weight and height. The measurements stated in the Size Guide are carefully checked and are intended to be accurate for the relevant product, subject to normal manufacturing tolerances.

Fit cannot be guaranteed solely by weight, height or a standard size because body shape, proportions and fat distribution differ from one person to another. Customers should review the full Size Guide before ordering and may ask Customer Care for guidance. Recommendations are based on information supplied by the customer and remain guidance rather than a guarantee of personal fit.

If the selected size is not suitable, an eligible item may be exchanged or returned within 14 days from the date of receipt, subject to Sections 16 and 17, the product's condition, hygiene restrictions and applicable law.

9. Prices

The product price applicable to an order is the price displayed and accepted at the time the order is placed, subject to correction of an obvious pricing or technical error. Prices are not permanent and may increase or decrease according to timing, promotions, season, stock, market conditions or other commercial factors. A later price change does not normally alter a confirmed order.

Delivery fees and any other applicable charges are shown or communicated separately. For international orders, local customs duties, import taxes or destination charges may apply unless expressly included in the quoted total.

10. Payment in Egypt

Available payment methods may include Cash on Delivery, InstaPay, Vodafone Cash and card payment, depending on the order and delivery area.

To request payment by Visa or another accepted payment card, the customer may write this request in the order notes. SOL SUAVE may then arrange delivery through an authorized courier that sends a secure payment link from the courier's verified channel. Customers must check the sender before paying. SOL SUAVE will never ask for a card PIN or one-time password (OTP) by chat or telephone.

Payment is completed only after the payment provider confirms the transaction. SOL SUAVE is not responsible for delays caused by a bank, card issuer, payment network or other third-party payment provider.

11. Delivery in Egypt

Delivery times shown or communicated are estimates. Delivery may be affected by the destination, courier capacity, holidays, weather, incorrect customer information or circumstances beyond our reasonable control. Delivery is completed when the customer or another person authorized at the delivery address receives the order.

The customer should inspect the external package on receipt where practical and report any apparent issue promptly.

12. International Orders

Estimated international delivery is generally 7 to 14 days. This is an estimate rather than a guaranteed deadline and may be affected by destination, courier operations, customs procedures, public holidays, security restrictions or other circumstances beyond SOL SUAVE's reasonable control.

International payment may be made by bank transfer, TapTap Send or MoneyGram, as instructed by SOL SUAVE. Full payment, including agreed shipping charges, is required before dispatch. The customer is responsible for accurate recipient, telephone, address and customs information and for any destination duties or charges not expressly included in the order total.

13. Important International Return Notice

International orders are not eligible for a locally arranged exchange or return unless the customer is able to send the product back to Egypt. Under SOL SUAVE's international shipping process, the customer is responsible for arranging and paying for the return shipment to Egypt. Once the item is received and inspected in Egypt, an eligible exchange or refund will be processed in accordance with these Terms.

This section does not remove any non-waivable legal right that applies to the customer's transaction. Customs charges, courier costs and risks associated with the customer's return shipment are the customer's responsibility unless the return is required because SOL SUAVE supplied an incorrect or defective item and applicable law provides otherwise.

14. Order Cancellation or Refusal

A customer may request cancellation after placing an order by contacting Customer Care as quickly as possible. If the order has already entered dispatch, cancellation may no longer be possible before delivery.

The customer may refuse delivery where there is a problem with the courier or another issue. We ask the customer to report the reason promptly on WhatsApp at +20 120 544 4496 so that SOL SUAVE can investigate and improve the experience. A refusal does not limit rights available under applicable law.

15. Returns in Egypt

For eligible products delivered in Egypt, the customer may request a return within 14 days from the date of receipt, including where the customer has simply changed their mind, subject to the condition and hygiene requirements below and applicable law.

Customer Care may ask for the reason for the return only to understand the experience and improve our products and service. Giving a reason helps us improve but is not, by itself, a condition for an eligible 14-day change-of-mind return.

The item must be returned unused, unworn, unwashed, undamaged and complete, with its original labels, accessories, gifts and packaging. Products that are sealed for health or hygiene protection, including certain lingerie or underwear, may not be returnable after the seal or protective packaging has been opened, except where the product is defective, incorrect or otherwise required by law.

16. Exchanges in Egypt

For eligible products delivered in Egypt, an exchange may be requested within 14 days from the date of receipt. The replacement is subject to stock availability and the product must meet the return-condition and hygiene requirements in Section 15.

The customer is charged an exchange delivery fee equal to the applicable delivery charge. If the requested replacement is unavailable, SOL SUAVE may offer another product or process an eligible return.

17. Refunds After a Return

After an eligible returned item is received and inspected, SOL SUAVE will refund the price paid for the returned set or item. The applicable return delivery cost, generally equal to the delivery charge, will be deducted from the refund unless the return results from an incorrect, damaged or defective item or the law requires otherwise.

Refund timing may vary according to the payment method, bank or payment provider. Any non-refundable customs duties, transfer charges or third-party fees will be treated according to applicable law and the terms of the relevant provider.

18. Incorrect, Damaged or Defective Items

If an incorrect, damaged or defective item is received, the customer should contact Customer Care promptly and provide the order number together with clear photographs or video of the item, labels, packaging and shipping label. SOL SUAVE will review the report and provide the appropriate remedy, which may include replacement, repair or refund as required by the circumstances and applicable law.

19. Intellectual Property

All photographs, videos, logos, trademarks, designs, graphics, product names, descriptions, text and other content appearing on the website or SOL SUAVE's official channels are owned by or licensed to SOL SUAVE. No person may copy, download, reproduce, edit, republish, sell, advertise with or commercially display SOL SUAVE content without prior written permission.

Permitted personal sharing must not suggest an unauthorized partnership, remove ownership notices, misrepresent the product or damage the SOL SUAVE name or reputation.

20. Website Security and Prohibited Conduct

You must not knowingly introduce viruses, malicious code or harmful material; attempt unauthorized access; interfere with website operation; scrape or harvest data without authorization; bypass security; test vulnerabilities without permission; or use the website in a way that infringes another person's rights.

SOL SUAVE applies reasonable administrative and technical safeguards and uses reputable service providers. However, no internet transmission or system can be guaranteed to be completely free from risk. Customers are responsible for protecting their devices, passwords and payment credentials and for using official website and contact channels.

21. Third-Party Services and Links

The website may link to or rely on third-party services such as payment providers, couriers, tracking pages, social-media platforms or marketplaces. Those services are operated under their own terms and privacy practices. SOL SUAVE is not responsible for third-party content or acts beyond its reasonable control, without affecting any liability that cannot legally be excluded.

22. Electronic Communications

You agree that SOL SUAVE may contact you through telephone, WhatsApp, SMS or email where reasonably required to confirm or manage an order, request delivery information, issue service notices, resolve a complaint or provide customer care. Marketing communications are handled separately as described in Section 3.

23. Events Beyond Our Reasonable Control

SOL SUAVE is not responsible for delay or failure caused by events beyond its reasonable control, including courier disruption, customs delay, transport interruption, severe weather, fire, epidemic, war, civil disturbance, government action, interruption of communications or payment systems, or supplier failure. We will take reasonable steps to reduce the effect and resume performance when possible.

24. Changes, Severability and Governing Law

SOL SUAVE may update these Terms from time to time. The version displayed when an order is placed will generally apply to that order unless a change is required by law. If any provision is found invalid or unenforceable, the remaining provisions will continue to apply.

For orders placed through the Egypt website or fulfilled from Egypt, these Terms are governed by the applicable laws of the Arab Republic of Egypt, including mandatory consumer-protection rules. Nothing in these Terms limits a consumer's rights that cannot lawfully be waived.