Returns & Exchanges

Changed your mind, or need a different size or colour? Here is how returns and exchanges work at SOL SUAVE.

Returns in Egypt

For eligible products delivered in Egypt, you may request a return within 14 days from the date you receive your order — including if you have simply changed your mind.

Our Customer Care team may ask for the reason for the return only so that we can understand your experience and improve our products and service. Sharing a reason helps us, but it is not a condition for an eligible 14-day change-of-mind return.

Condition of returned items

The item must be returned unused, unworn, unwashed, undamaged and complete, with its original labels, accessories, gifts and packaging.

Products that are sealed for health or hygiene protection, including certain lingerie or underwear, may not be returnable after the seal or protective packaging has been opened — except where the product is defective or incorrect, or where the law requires otherwise.

Exchanges in Egypt

For eligible products delivered in Egypt, an exchange may be requested within 14 days from the date of receipt. The replacement is subject to stock availability, and the product must meet the return condition and hygiene requirements above.

An exchange delivery fee equal to the applicable delivery charge is payable by the customer. If the requested replacement is unavailable, SOL SUAVE may offer another product or process an eligible return.

Refunds after a return

After an eligible returned item is received and inspected, we will refund the price paid for the returned set or item. The applicable return delivery cost — generally equal to the delivery charge — will be deducted from the refund, unless the return results from an incorrect, damaged or defective item, or unless the law requires otherwise.

Refund timing may vary according to the payment method, bank or payment provider.

Wrong size?

Please review our Size Guide before ordering, and feel free to ask Customer Care for guidance. Our recommendations are based on the information you provide and remain guidance rather than a guarantee of personal fit, since body shape and proportions differ from one person to another.

If the size you selected is not suitable, an eligible item may be exchanged or returned within 14 days from the date of receipt, subject to the product's condition, hygiene restrictions and applicable law.

Incorrect, damaged or defective items

If you receive an incorrect, damaged or defective item, please contact Customer Care promptly with your order number and clear photographs or video of the item, its labels, the packaging and the shipping label. We will review your report and provide the appropriate remedy, which may include replacement, repair or refund as required by the circumstances and applicable law.

Cancelling or refusing an order

You may request cancellation after placing an order by contacting Customer Care as quickly as possible. If the order has already entered dispatch, cancellation may no longer be possible before delivery.

You may also refuse delivery if there is a problem with the courier or another issue. Please tell us the reason promptly on WhatsApp at +20 120 544 4496 so that we can investigate and improve the experience. Refusing a delivery does not limit any right available to you under applicable law.

International orders

International orders are not eligible for a locally arranged exchange or return unless you are able to send the product back to Egypt. You are responsible for arranging and paying for the return shipment to Egypt. Once the item is received and inspected in Egypt, an eligible exchange or refund will be processed in accordance with these terms.

Customs charges, courier costs and the risks associated with your return shipment are your responsibility, unless the return is required because SOL SUAVE supplied an incorrect or defective item and applicable law provides otherwise.