Shipping & Delivery

Everything you need to know about how your SOL SUAVE order reaches you.

Delivery within Egypt

Orders are delivered within 2 days across Egypt.

Delivery times are estimates. Delivery may be affected by the destination, courier capacity, public holidays, weather, incorrect customer information, or circumstances beyond our reasonable control. Delivery is completed when you — or another person authorised at the delivery address — receive the order.

Please inspect the external package on receipt where practical, and report any apparent issue to us promptly.

Payment methods

You can pay using any of the following:

Cash on Delivery — pay the courier when your order arrives
InstaPay
Vodafone Cash

To request payment by Visa or another accepted payment card, please write this request in your order notes. We may then arrange delivery through an authorised courier that sends a secure payment link from the courier's verified channel. Always check the sender before paying.

SOL SUAVE will never ask for a card PIN or one-time password (OTP) by chat or telephone.

Payment is completed only after the payment provider confirms the transaction. SOL SUAVE is not responsible for delays caused by a bank, card issuer, payment network or other third-party payment provider.

Order confirmation

Submitting an order confirms that we received your request. In some cases an order remains pending until a SOL SUAVE team member contacts you to confirm the size, colour, product details and delivery address.

Our team may contact you only from one of these official Egyptian numbers:

+20 120 544 4486
+20 120 544 4496
+20 112 000 8599

SOL SUAVE has no other official customer-contact numbers in Egypt and is not responsible for communications, payment requests or representations made from other numbers claiming to act on its behalf. Please verify any suspicious contact through our Customer Care number.

International orders

Estimated international delivery is generally 7 to 14 days. This is an estimate rather than a guaranteed deadline, and may be affected by destination, courier operations, customs procedures, public holidays, security restrictions or other circumstances beyond our reasonable control.

International payment may be made by bank transfer, TapTap Send or MoneyGram, as instructed by SOL SUAVE. Full payment, including agreed shipping charges, is required before dispatch. You are responsible for accurate recipient, telephone, address and customs information, and for any destination duties or charges not expressly included in the order total.

Delivery fees

Delivery fees and any other applicable charges are shown or communicated separately before your order is confirmed. For international orders, local customs duties, import taxes or destination charges may apply unless expressly included in the quoted total.