Refund Policy

At SOL SUAVE we want you to be completely happy with every piece you receive. If something is not right, this policy explains how refunds work.

Eligibility

For eligible products delivered in Egypt, you may request a return within 14 days from the date you receive your order — including if you have simply changed your mind.

Our Customer Care team may ask for the reason for the return only so that we can understand your experience and improve our products and service. Sharing a reason helps us, but it is not a condition for an eligible 14-day change-of-mind return.

Condition of returned items

The item must be returned unused, unworn, unwashed, undamaged and complete, with its original labels, accessories, gifts and packaging.

Products that are sealed for health or hygiene protection, including certain lingerie or underwear, may not be returnable after the seal or protective packaging has been opened — except where the product is defective or incorrect, or where the law requires otherwise.

Refund amount

After an eligible returned item is received and inspected, SOL SUAVE will refund the price paid for the returned set or item.

The applicable return delivery cost — generally equal to the delivery charge — will be deducted from the refund, unless the return results from an incorrect, damaged or defective item, or unless the law requires otherwise.

Refund timing and method

Refunds are issued through an appropriate method based on how you paid. Timing may vary according to the payment method, bank or payment provider. Any non-refundable customs duties, transfer charges or third-party fees will be treated according to applicable law and the terms of the relevant provider.

Incorrect, damaged or defective items

If you receive an incorrect, damaged or defective item, please contact Customer Care promptly with your order number and clear photographs or video of the item, its labels, the packaging and the shipping label. We will review your report and provide the appropriate remedy, which may include replacement, repair or refund as required by the circumstances and applicable law.

Order cancellation

You may request cancellation after placing an order by contacting Customer Care as quickly as possible. If the order has already entered dispatch, cancellation may no longer be possible before delivery. Any amount properly collected for a cancelled order will be refunded through an appropriate method.

International orders

International orders are not eligible for a locally arranged return unless you are able to send the product back to Egypt. You are responsible for arranging and paying for the return shipment to Egypt. Once the item is received and inspected in Egypt, an eligible refund will be processed in accordance with these terms.

Customs charges, courier costs and the risks associated with your return shipment are your responsibility, unless the return is required because SOL SUAVE supplied an incorrect or defective item and applicable law provides otherwise.